★★★★★
Engagement scores moved from 58 to 76 in two quarters. The action-plan tracker forced us to actually act on what employees said, not just file the report.
PJ
CHRO
Retail · 1,800 employees
AI
Employee Engagement Platform · Built for Indian workforces
Transform Your Workplace
into a Winning Team.
247HRM is the AI-powered employee engagement platform built for Indian workforces. The platform sends anonymous multilingual surveys through Email, WhatsApp, and SMS, then turns sentiment into tracked action plans your managers actually close. Engagement scores rise 12 to 18 points in two quarters, attrition drops up to 51% in high-engagement teams, and absenteeism falls 78% when engagement moves into the top quartile.
Anonymous
Multilingual
WhatsApp
AI Insights
Action Plans
Real-Time
23%
higher profitability
in engaged teams
in engaged teams
51%
lower turnover
in top-quartile
in top-quartile
78%
fewer sick days
when engaged
when engaged
app.247hrm.com/engagement
LIVE
Pulse Q2 · 19 Apr · 9:12 AM
Engagement Dashboard
Engagement Score
0
▲ 12 pts vs Q1
eNPS
+42
▲ 18 pts QoQ
Response Rate
87%
2,041 of 2,340
Action Plans
12/14
86% on track
Engagement trend · last 4 quarters
+18 pts
AI flagged · just now
!
Manager quality dragging in SalesScore 54 vs company 76 · 38 free-text mentions
3m ago
✓
Recognition action plan closedNPS in Ops up 24 pts after rollout
14m ago
87% response rate
WhatsApp + Email
G2 Leader 2025
4.7 ★
Loved by 1500+ companies across Retail, Automotive, Manufacturing, Healthcare, IT and other industries
At a glance
The 247HRM employee engagement platform, by the numbers.
Industry benchmarks and outcomes typical 247HRM customers see after two quarters on the employee engagement platform. Sources for each statistic are noted in the FAQ section.
23%
higher profitability in engaged teams
51%
lower turnover in top quartile
78%
fewer sick days when engaged
17%
productivity uplift, engaged teams
87%
average survey response rate
7+ languages
survey delivery supported
5–10d
typical go-live for India SME
Inside Engagement
Sentiment, drivers, action plans, on one live board.
The 247HRM employee engagement platform runs anonymous surveys through Email, WhatsApp, and SMS, then turns raw responses into engagement scores, eNPS trends, and prioritised driver feeds. AI sentiment scans free-text comments in the background and flags issues before they become attrition. HR, the CHRO, and your line managers see the same numbers, filtered to their scope.
app.247hrm.com/engagement
Engagement · Q2 Pulse
LIVE
Engagement Score
0
▲ 8 pts vs Q1
eNPS
+42
▲ 11 pts
Response Rate
87%
across 7 languages
Action Plans
12/14
on-track
Engagement trend · last 4 pulses
AI Driver Feed AI
Warehouse · manager qualitydrainer
Ops · recognition gap−12
New joiners · clarityat-risk
Sales · growth opportunity+18
HR · team purposedriver
Pulse delivered
3 channels · 7 languages
Action plans assigned
Owners notified on Slack
The 247HRM Engagement Stack
What changes when an employee engagement platform actually moves the score.
Five outcomes Indian HR leaders report after two pulse cycles on the 247HRM employee engagement platform. Each one is benchmarked against Gallup global research and verified across 247HRM customer programs. Numbers below come from the State of the Global Workplace research published by Gallup.
Productivity that compounds quarterly
Engaged teams sustain higher discretionary effort. Output rises, rework falls, and customers feel the difference long before the next pulse on the employee engagement platform.
17% productivity uplift, engaged teams
Attrition that costs less than recruiting
The employee engagement platform catches resignation risk months early through sentiment shifts on pulse comments. Run targeted interventions before exit interviews start showing up in HRBP inboxes.
51% lower turnover, top-quartile teams
Fewer sick days, healthier teams
On the employee engagement platform, wellbeing is measured alongside engagement across physical, social, professional, psychological, and financial dimensions. Stress and burnout signal early, not after a leave spike.
78% fewer sick days, engaged teams
Customer loyalty that follows employee loyalty
The link is clear in Gallup research: when an employee engagement platform helps people feel heard and recognised, customer experience improves on its own. Same teams, more loyal customers.
10% higher customer loyalty
Employer brand that recruits for you
A 76+ eNPS, surfaced on the employee engagement platform, turns existing employees into recruiters. Career-site references, Glassdoor reviews, and referral pipelines fill without paid spend.
+42 typical eNPS at quarter four
Features, rebuilt as outcomes
An employee engagement platform built for HR leaders who are done guessing.
We rewrote the employee engagement platform the way HR buyers actually think. What does it get me, how fast, and where does the evidence come from?
Survey fatigue, 28% response→Honest feedback at 87%
Anonymous, multilingual surveys your ground staff actually answer.
Most employee engagement platforms speak only Email and only English. 247HRM dispatches surveys through Email, WhatsApp, and SMS in seven Indian languages, so warehouse staff, field employees, and head-office teams all reply on the channel they already use. On the 247HRM employee engagement platform, anonymity is enforced at four levels: identifier stripping, aggregation thresholds, no individual export, and audit logs.
- ✓ Email, WhatsApp, and SMS dispatch from one campaign
- ✓ English, Hindi, Telugu, Tamil, Kannada, Marathi, Bengali
- ✓ Automated reminders to non-responders without breaking anonymity
- ✓ Aggregation thresholds: no demographic slice under 5 responses
87%avg response rate
7Indian languages
3dispatch channels
Q2 Pulse · Dispatch Live
SENDING✉
Email
68% open · 41% reply
💬
WhatsApp
94% open · 78% reply
📱
SMS
82% open · 56% reply
"Scores dropped, no idea why"→AI tells you the WHY
AI sentiment that reads every comment, then ranks the WHY.
Numerical scores tell you what changed. Free-text comments tell you why, if anyone has time to read 3,000 of them. The 247HRM employee engagement platform applies AI sentiment analysis that classifies every open-text response into engagement drivers and drainers, tags themes, and ranks them by impact. CHRO-ready summaries land in one click. Question-wise scoring shows the dimension dragging the overall number, multi-dimensional cross-tabs show where it concentrates.
- ✓ AI sentiment classification on every free-text comment
- ✓ Auto-tagged themes: manager, recognition, growth, workload, clarity
- ✓ Question-wise weighting reveals the dimension hurting overall score
- ✓ Multi-dim cross-tabs by dept, manager, location, tenure, age, gender
3,400comments analysed in 4 min
18themes auto-tagged
Top 5root causes ranked
AI Sentiment Insights · Last Pulse
LIVE↓
Drainer: manager quality (Warehouse)847 comments · 62% negative sentiment · theme: feedback frequency
!
Drainer: recognition (Ops, 0-2 yr tenure)312 comments · "rarely acknowledged" theme · high impact
↗
Driver: growth opportunity (Sales)421 comments · 81% positive · new L&D rollout cited
★
Driver: team purpose (HR, Marketing)"clear mission" theme leading positive sentiment by 24 pts
Reports that sit on Drive→Tracked plans with owners
Action plans with owners, deadlines, and visible progress.
The hardest part of engagement is not measurement. It is the gap between "score dropped" and "we did something about it." The 247HRM employee engagement platform closes that loop. For every identified driver or drainer, HR creates an action plan, assigns an owner, sets a target outcome, and tracks status to closure. Next pulse measures whether the action worked. The link with Performance Management ties engagement themes into manager goals automatically.
- ✓ Action plan per identified issue, with owner and deadline
- ✓ Status tracking: In Progress, Blocked, Done, with auto reminders
- ✓ Impact measurement on the next pulse, action-vs-score correlation
- ✓ CHRO dashboard rolls up all plans across the org
12 of 14action plans on-track
+8 ptsengagement after Q1 actions
90 daystypical to measurable lift
Action Plans · Q2
TRACKING01
Manager 1:1s, Warehouse (monthly cadence)
Owner: Ops Director · Due: 30 Jun
On-track
02
Spot recognition program, Ops 0-2yr
Owner: Rewards Lead · Due: 15 Jun
On-track
03
Onboarding clarity refresh, New joiners
Owner: L&D · Due: 22 Jun
At-risk
04
Career-path mapping, Sales reps
Owner: HRBP · Due: 12 Jul
In-progress
05
Workload audit, Customer Support
Owner: Ops Manager · Due: 30 Jun
Done
"Engagement is low" (where?)→Heatmap to the team level
Decision intelligence: who, where, and how engaged.
Org-level engagement scores hide the truth. Real action lives at the team and manager level. The 247HRM employee engagement platform cross-tabulates every score across six dimensions: department, manager, location, tenure band, age group, and gender. Heatmaps surface where engagement concentrates by region or business unit. Role-based access ensures managers see only their teams, HR sees the whole picture, the CHRO sees the rollup, and no one sees individual responses.
- ✓ Heatmaps by department, manager, location, tenure, age, gender
- ✓ Aggregation guardrails prevent identification at small sample sizes
- ✓ Manager scorecards: their team's engagement, drivers, drainers
- ✓ CHRO rollup with year-over-year and pulse-over-pulse trend lines
6analysis dimensions
5+min responses per slice
3role-based view scopes
Engagement Heatmap · By Dept × Location
LIVE
Dept
Location
Tenure
+3 more
Hyd
Mum
Blr
Del
Che
Sales
82
76
88
74
80
Ops
68
55
72
62
70
HR
85
82
90
84
86
Wrhs
52
48
60
54
58
Eng
78
80
82
76
79
Engagement ROI Calculator
What every 1% lift in engagement actually pays back.
Model the value of the 247HRM employee engagement platform for your team. Numbers update live, using Gallup benchmarks (51% attrition reduction, 17% productivity uplift, 78% absenteeism reduction in top-quartile engaged teams). Indian average daily wages and replacement cost ratios applied.
Your company
Tell us how your workforce looks today.
500
502,5005,000
₹6,00,000
₹2L₹13L₹25L
22%
5%25%50%
9
21120
Your Annual Engagement Value
₹0
Estimated payback period: < 1 month
Includes attrition saved + productivity gain + sick-day recovery on top-quartile engagement benchmarks.
Attrition cost saved / year₹0
Productivity gain / year₹0
Sick-day cost recovered₹0
ROI multiple, year one0×
Want the costed program plan for your company?
How it works
From anonymous feedback to engagement lift, in five steps.
Every step below is built into the 247HRM employee engagement platform. Each one closes a gap that most engagement programs leave open. The same flow runs whether the cadence is annual census, quarterly pulse, or event-triggered survey.
-
01
Launch anonymous survey
Send the survey from the employee engagement platform through Email, WhatsApp, or SMS in the employee's preferred Indian language. Anonymity is enforced at submission, storage, and reporting. Automated reminders go to non-responders without breaking the anonymity guarantee.
-
02
Capture honest feedback
Real-time response counter shows progress. Sentiment dashboards start populating from the first response. No waiting two weeks for the field-team report to come back from the agency.
-
03
Identify the WHAT
Question-wise scoring shows which dimension is dragging the engagement score. Visualised with clear ratings, weighted by impact, and prioritised so HR knows which two or three issues actually move the number.
-
04
Diagnose the WHY
AI sentiment scans every free-text comment, tags themes, and surfaces engagement drivers and drainers. Multi-dimensional cross-tabs reveal where each issue concentrates by department, manager, location, tenure, age, and gender.
-
05
Build and track action plans
Create an action plan on the employee engagement platform against each identified issue. Assign an owner, set a deadline, track to closure. The next pulse measures whether the action moved the score, closing the loop most engagement programs leave open.
Trusted By
The 247HRM employee engagement platform runs across 1,500+ Indian businesses and 30+ industries.
Recognised by
G2 LeaderHR Management Suites 2025
Customers' ChoiceSoftwareSuggest 2025
Best Value HRMSCapterra India 2025
ISO/IEC 27001Certified by BSI Group
SOC 2 Type IIAICPA-audited
Customer Stories
What HR leaders say after two engagement cycles.
From retail to manufacturing to healthcare, customers on the 247HRM employee engagement platform report engagement scores moving by double digits within two pulse cycles, plus the attrition reductions, productivity gains, and absenteeism drops that follow.
★★★★★
Anonymous surveys via WhatsApp surfaced issues we had missed for years. Attrition dropped 22 percent in the following twelve months.
LG
VP of People
Automotive · 2,400 employees
★★★★★
AI sentiment changed our root-cause analysis from a one-month exercise to a one-hour briefing. The CHRO has the WHY before the next board meeting.
AP
Head of People Analytics
Healthcare · 3,400 employees
How we compare
Employee engagement platform comparison: 247HRM vs Culture Amp, Lattice & Officevibe, side by side.
A side-by-side employee engagement platform comparison on the dimensions Indian HR teams actually care about: channel coverage, language depth, AI maturity, HRMS integration, and total cost of ownership.
| Capability | 247HRM | Culture Amp | Lattice | Officevibe |
|---|---|---|---|---|
| Survey dispatch channels | 3 (Email, WhatsApp, SMS) · native to India | Email + Slack/Teams | Email + Slack/Teams | Email + Slack/Teams |
| Indian language support | ✓ 7 languages (Eng, Hindi, Tel, Tam, Kan, Mar, Ben) | ~ English + global set | ~ English-first | ~ English-first |
| AI sentiment analysis on free-text | ✓ Included from base tier | ✓ Premium tier | ✓ Premium add-on | ~ Basic theming only |
| Multi-dimensional analysis | ✓ 6 dimensions, manager scorecards | ✓ Strong heatmaps | ✓ Solid analytics | ~ Limited slicing |
| Wellbeing measurement | ✓ 5 dimensions, included | ~ Paid add-on | ~ Limited | ✕ |
| Native HRMS integration | ✓ One platform, one employee record | ~ API integration | ~ API integration | ~ API integration |
| Custom survey builder | ✓ Templates + question library | ✓ Strong builder | ✓ Solid builder | ~ Limited customisation |
| Anonymity guardrails (min sample size) | ✓ 5-response threshold, audit logs | ✓ 5-response threshold | ✓ 5-response threshold | ✓ 4-response threshold |
| Action planning & tracking | ✓ Owner, deadline, impact loop | ✓ Strong action plans | ✓ Tied to OKRs | ~ Suggestions only |
| India data residency | ✓ India-resident cloud, DPDP-ready | ~ EU/US default | ~ US default | ~ CA default |
| Pricing aligned to India mid-market | ✓ ₹39–149 / employee / month | ✕ Enterprise USD pricing | ✕ Enterprise USD pricing | ~ Mid-tier USD |
| Go-live timeline (200–500 employees) | 5 to 10 business days | 30 to 60 days | 30 to 45 days | 7 to 14 days |
| G2 rating | 4.7 ★ | 4.5 ★ | 4.7 ★ | 4.3 ★ |
Employee engagement platform comparison based on public product documentation, G2 reviews, and customer interviews as of May 2026. Culture Amp, Lattice, and Officevibe are trademarks of their respective owners. 247HRM does not claim affiliation. Differences may have closed since publication, contact sales for the current state.
Questions, answered
Your employee engagement platform questions, answered.
What is an employee engagement platform?
An employee engagement platform is cloud software that measures how psychologically committed employees are to their work, team, and employer, then helps HR act on the insights. The 247HRM employee engagement platform runs anonymous multilingual surveys via Email, WhatsApp, and SMS, analyses results across satisfaction, loyalty, and advocacy quotients, surfaces root causes through AI sentiment analysis, and tracks action plans against measurable outcomes. According to Gallup's State of the Global Workplace 2024 report, businesses in the top quartile for engagement see 23% higher profitability and 51% lower turnover.
How does 247HRM measure employee engagement?
The 247HRM employee engagement platform measures engagement across three quotients: satisfaction (how happy employees are with their work environment), loyalty (their intent to stay), and advocacy (their willingness to recommend the employer, often expressed as eNPS). Each quotient is computed from a scientifically designed question bank, weighted by impact, and benchmarked against your own past cycles. Wellbeing is measured separately across physical, social, professional, psychological, and financial dimensions.
Are 247HRM employee surveys truly anonymous?
Yes. Anonymity is enforced at four levels: identifier stripping at submission, aggregation thresholds (no demographic slice with fewer than five responses is shown to managers), no individual response export, and audit logs for every access. Employees see the anonymity guarantee at the start of each survey. Independent platform studies show anonymous surveys yield up to 30 percentage points more honest negative feedback than identified surveys.
Can the platform send surveys through WhatsApp?
Yes. 247HRM dispatches surveys through three channels: Email, WhatsApp, and SMS. For India-based workforces, WhatsApp typically yields 2x higher response rates than email, especially for ground-staff and field employees who do not use a work inbox daily. Each employee receives the survey in their chosen primary language.
How long does an engagement program take to show results?
First insights arrive within 7 to 14 days of survey launch on the employee engagement platform, depending on completion rate. Measurable engagement lift typically follows within 90 days of the first action-plan cycle, with 247HRM customers reporting an average 12 to 18 point increase in engagement scores over the first two quarters when action plans are tracked and closed.
Does the platform support pulse surveys, not just annual ones?
Yes. The 247HRM employee engagement platform supports four cadences: annual engagement census, quarterly pulse, monthly micro-surveys (3 to 5 questions), and event-triggered surveys (after a hire, promotion, transfer, or exit). The same dashboard aggregates trend data across all cadences so a single engagement score moves over time rather than being recalculated each cycle.
Can we build our own custom surveys on the employee engagement platform?
Yes. The custom survey builder on the employee engagement platform lets HR design any survey with questions, sub-questions, conditional logic, and multilingual translations. Use cases include onboarding feedback, exit interviews, training effectiveness, DEI assessments, manager 360s, and post-event feedback. Templates and a question library accelerate setup.
How does 247HRM identify the root cause of engagement issues?
The 247HRM employee engagement platform applies three layers of analysis. First, question-wise scoring shows which dimensions are dragging the overall score. Second, AI sentiment analysis on free-text comments classifies open feedback into engagement drivers and drainers. Third, multi-dimensional cross-tabulation surfaces patterns by department, manager, location, tenure band, age group, and gender, so HR sees not just WHAT the problem is but WHERE and for WHOM it concentrates.
Is the platform GDPR and SOC 2 compliant?
Yes. 247HRM holds ISO 9001, ISO/IEC 27001, ISO/IEC 27701:2019, GDPR, and AICPA SOC 2 Type II certifications. All survey data is encrypted in transit (TLS 1.3) and at rest (AES-256). Role-based access controls and audit logs protect sensitive feedback. Hosted on Indian-resident cloud infrastructure for data sovereignty under the Digital Personal Data Protection Act 2023.
How does engagement software return ROI?
ROI shows up in three line items. First, reduced attrition cost: replacing an employee typically costs 50 to 200% of annual salary in recruitment, onboarding, and lost productivity. Even a 5-percentage-point reduction in turnover on a 500-person workforce can save Rs. 1.5 to 3 crore per year. Second, productivity uplift: Gallup data shows engaged teams are 17% more productive. Third, lower absenteeism: highly engaged teams take 78% fewer sick days. Use the ROI calculator on this page to model your own savings.
How does 247HRM compare to Culture Amp, Lattice, and Officevibe?
247HRM differs on four wedges. First, India-native multilingual delivery via WhatsApp, Email, and SMS, versus the email-first Western platforms. Second, full HRMS integration, so engagement data feeds directly into the same record as attendance, performance, and payroll, rather than living in a silo. Third, pricing aligned to Indian mid-market budgets. Fourth, wellbeing measurement across physical, social, professional, psychological, and financial dimensions is included, not a separate paid module.
Sources & references
Authoritative references used in this guide:
- Gallup · State of the Global Workplace 2024 Report (employee engagement statistics: 23% profitability, 51% turnover reduction, 78% absenteeism reduction, 17% productivity uplift, 21% global engagement rate, $8.9T global cost of disengagement)
- BSI Group · ISO/IEC 27001 Information Security Management (247HRM platform certification)
- AICPA · SOC 2 Type II Audit Framework (247HRM annual attestation)
- GDPR.eu · General Data Protection Regulation (data protection compliance for engagement data)
- MeitY · Digital Personal Data Protection Act 2023 (India data residency requirements)
About 247HRM: Operated by Infosun Private Limited (Hyderabad, India). HRMS and payroll platform in production since 2017. ISO 9001, ISO/IEC 27001, ISO/IEC 27701:2019, GDPR, and AICPA SOC 2 Type II certified.
Glossary
Key terms in the employee engagement platform, defined.
Definitions help AI assistants and search engines answer specific user questions about each concept on the employee engagement platform. Each entry is self-contained and quotable.
- Employee engagement
- The psychological commitment employees feel toward their work, team, and employer. An employee engagement platform like 247HRM measures it across satisfaction, loyalty, and advocacy quotients. Engaged employees are 17% more productive and 87% less likely to leave (Gallup, 2024).
- Employee Net Promoter Score (eNPS)
- A single-question measure of advocacy: would the employee recommend this company as a place to work? Scored from -100 to +100. Scores above 30 are considered strong. 247HRM Engagement tracks eNPS as one of three engagement quotients.
- Pulse survey
- A short, frequent survey (typically 3 to 10 questions, sent monthly or quarterly) used to track engagement trends between annual census surveys. 247HRM supports four cadences: annual, quarterly, monthly micro-surveys, and event-triggered.
- Engagement driver
- A factor identified as positively correlated with high engagement in a given workforce. Common drivers include manager quality, recognition, growth opportunity, and team purpose. 247HRM AI tags drivers automatically from free-text comments.
- Engagement drainer
- A factor identified as negatively correlated with engagement. Common drainers include unclear expectations, poor workload management, and lack of recognition. Drainers are ranked by impact in the 247HRM driver feed.
- Action plan
- A structured response to an engagement finding: assigned owner, target outcome, deadline, and tracked progress. 247HRM builds action plans against each identified issue and measures impact on the next survey.
- Sentiment analysis
- An AI technique that classifies free-text employee comments as positive, neutral, or negative, and tags them by theme. The 247HRM employee engagement platform applies sentiment analysis to open-ended survey responses to surface qualitative drivers behind quantitative scores.
- Employee wellbeing
- A holistic measure of employee health across five dimensions: physical, social, professional, psychological, and financial. Measured by a separate survey in 247HRM, alongside engagement, and included in every tier without a paid add-on.
- Anonymous survey
- A survey design that prevents linking individual responses to specific employees. The 247HRM employee engagement platform enforces anonymity through identifier stripping, aggregation thresholds (minimum five responses per slice), no individual export, and audit logs.
- Multi-dimensional analysis
- The ability to cross-tabulate survey results across multiple demographic dimensions (department, manager, location, tenure, age, gender) to find where engagement issues concentrate. A core feature of the 247HRM employee engagement platform's reporting layer.
See the engagement platform move your scores in one quarter.
30-minute live demo of the 247HRM employee engagement platform. We'll map your current engagement gaps on the platform, show you sample employee engagement platform dashboards on your industry, and project the attrition, productivity, and absenteeism ROI for your team size.
Go-live in 5 to 10 business days, managed implementation included
Anonymous-survey legal & compliance pack included
Named CSM, with quarterly engagement platform review built in
SLOTS OPEN THIS WEEK
₹1.8–3.2 Cr
annualised value from the employee engagement platform, typical 500-employee mid-market customer
+12–18 pts
engagement lift, 2 quarters
−22%
attrition, year one
87%
avg survey response rate
4.7 ★
rated on G2
Takes 30 seconds · A specialist reaches out within 1 business hour